Types of RPA Bots & their Benefits

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Attended Bots 

Attended bots generally work alongside humans to deliver specific passages of the process when not automated from end to end. They can be allowed off as a virtual mate and live to boost productivity with front-end tasks through attended automation. 

In a simple process, a group member prompts or triggers a bot to respond and automatically begins to help while the person interacts with it as it helps. These attended bots can run on workstations, private websites, or the cloud and help reduce average call handle time, enhancing the client experience and compliance. 

Attended RPA is frequently known as a desktop robot because it generally sits on your computer. 

Use cases for attended RPA 

  • Process acceleration and streamlining employees’ everyday routines. 
  • Repetitious tasks that need real-time human relations.

Unattended Bots

Robotic process automation (RPA) is unattended when they run without human input. The automation can perform tasks any time of the day for an unlimited quantity of time without depending on help from users. These processes run in the background as they spark and complete tasks automatically. 

Unattended bots are the ones who run automation without the need for a human because they work on their own. Many corporations should not forget this end-to-end automation when you consider that those robots can execute complete processes. Unattended bots run on the website. 

Use cases for unattended RPA 

  • Automating back-office procedures 
  • Identifying automatic or mundane tasks
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What are the benefits of bots in RPA? 

The benefits of integrating robots into human resources are a lot. They can significantly boost business operations because they are faster than the average employee, especially in repetitious, rule, and admin tasks. Plus, they don’t need a rest or lunch break, working all 24 hours a day, seven days a week. 

Automation of routine processes eliminates the threat of error and significantly improves SLAs, performing happier visitors. Workers will be contented as they will spend lower of their working day on soul-crushing and repetitious tasks. 

As the business grows, robotic processes scale – there is no need to retain or train people. Moreover, with bettered performance, better resource application, and lower time spent fixing errors, companies can realize a rapid return on their investment. 

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